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Building Exceptional Customer Experiences in eCommerce

Stephanie Urban

Join Stephanie Urban, Vice President, Digital Marketing & eCommerce at Tarte Cosmetics, for a night of good food, drink, and excellent conversation. Gather with other digital leaders to discuss the power of creating memorable customer moments in eCommerce. 


 With an increasingly competitive market, keeping the attention of potential buyers requires differentiated tactics. Enhancing your shopper’s online experience via innovation, personalization, and impactful marketing can create a more engaged and committed user. Discuss the strategies and tools that can create an engaging experience sticky enough to drive conversions and keep your brand top of mind.

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Tuesday, May 07, 2019 at 6:30 PM

New York, NY

Confirmed guests

Damien Alexeev
Jinal Shah
Ingrid Milman
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Shipping More than Product: Creating a Seamless Ecommerce Buying Experience

Elyse Burack Jessica Hauff

Join Jessica Hauff, SVP of Ecommerce and Data Activation at L'Oreal, and Elyse Burack, Head of Integrated Marketing and Brand at Boxed, for a night of good food, drink, and excellent conversation. Gather with other company leaders to discuss a seamless shopping experience from first visit to package delivery.


No longer are a brand's products the final say in brand quality. Users expect a great experience in addition to a great product. Discuss the challenges, insights, and tactics necessary when delivering a great experience in addition to a great product. 

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Thursday, May 16, 2019 at 6:30 PM

New York, NY

Confirmed guests

Steph So
Dillon Dandurand
Jessica Krantz
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Shoptalk through a Megaphone: Preparing for Explosive Growth in Ecommerce

Andrea Dinunzio

Join Andrea DiNunzio, CEO of Dermaflash and formerly GM North America and CMO at Unilever Ventures, for a night of good food, good drinks, and even better conversation. Share the booms and busts of sudden digital/social success with other B2C executives and discuss the best ways to navigate/maximize them.


It can happen at any moment: an influencer organically promotes a product, a post goes viral on social media, and suddenly an Ecommerce site is inundated with new customers and new orders. While managing a supply chain through unexpected demand is its own labor-intensive process, ensuring that a strong marketing and consumer communication strategy is in place requires finesse and preparation. Discuss the tactics and tools necessary to ensure inflection points in consumer demand are met with success. 

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Tuesday, May 21, 2019 at 6:30 PM

New York, NY

Confirmed guests

Joy Zhu
Alison Ehrmann
Vivian Chang
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Scaling Customer Service: Building Brand Loyalty in an Age of Digital Communication

Claudia Huapaya

Join Claudia Huapaya, VP of Customer Experience & Retail at Rent the Runway, for a night of good food, good drink, and even better conversation. Talk with other ecommerce and retail peers about the challenges and successes of creating a seamless shopping experience that works online and in-person.


Today, customers expect an incredible experience when buying - or renting - great products. Translating an in-person level of service and support online requires creativity, vision, and differentiation. Share tactics and tools that help create a powerful and unique shopping experience, regardless of the medium. 

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Wednesday, May 29, 2019 at 6:30 PM

New York, NY

Confirmed guests

Nitasha Ranganath

Duopoly Dilemma: Diversifying Digital Channels in a Facebook and Google World

Will Ferguson

Join Will Ferguson, Head of Marketing at Bark & Co., invite-only dinner of marketing leaders. Meet with other executives to discuss the tactics and strategies necessary to reach audiences beyond the Google and Facebook ecosystems. 


The world of digital marketing feels increasingly small. It can seem that we only have two choices: Facebook ads and Google AdWords. The Duopoly didn't always exist, though. And knowing how much the world changes, it won't always be like this either. Gather with other leaders to share the experiences and insights that power marketing campaigns around and beyond the Duopoly. 


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Thursday, June 06, 2019 at 6:30 PM

New York, NY

Confirmed guests

Jessica Granata
Louise Ng
Jess Bahr
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The Team Sport of Delivering an Awesome User Experience

Sarah Welch

Join Sarah Welch, CMO of CarGurus, for a night of good food, drink, and excellent conversation. Gather with other company leaders to discuss the holy grail of delivering an awesome customer experience, and how to rally an organization around this goal.


Delivering an exceptional customer experience requires orchestrating a wide set of skills, capabilities and perspectives across your organization. Join other industry leaders to discuss the opportunities and challenges in aligning cross-functional teams within and sometimes beyond your organizational walls to unearth, interpret and effectively address customer needs in ways that will delight them and grow your business.

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Thursday, June 13, 2019 at 6:30 PM

Boston, MA

Confirmed guests

Shilpa Reddy

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We're building an authentic community of professionals that powers life-changing relationships. To become part of our community, attend events, and browse our complete list of Voray events, sign up below.

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