How Did We Do? Creating Processes that Constantly Improve the Customer Service Experience
Tuesday, December 03, 2019 // 6:30 PM - 9:00 PM
San Francisco, CA
Aaron McElroy, Global Head of Scalable Customer Success at Square, hosts an invite-only dinner for customer support executives to discuss insights and tactics for improving the customer service experience.
A good customer service experience means the difference between repeat business and a churned buyer. It's the ultimate opportunity to take a frustrated customer and make them a brand loyalist. Customers, however, are constantly changing their expectations of what good service looks like. Gather with other leaders to share processes, tools, messaging and more to consistently match the customer service experience with customer expectation.