Delivering Customer Experiences: A Support Transformation that Drives Business Results
Tuesday, December 03, 2019 // 6:30 PM - 9:00 PM
New York, NY
Jeff Shah, Executive Director, Customer Care at The New York Times, hosts an invite-only dinner for customer leaders to discuss delivering support experiences by empowering support agents with the tools they need to be more efficient – and how these strategies have proven to be foundational to the success of customer care operations.
Join us for a fun night of drinks, dinner and valuable conversation as we discuss tackling what it takes to shape the success of your customer service transformation.