Scaling Customer Service: Building Brand Loyalty in an Age of Digital Communication

Host

Claudia Huapaya

Sponsored by

Erik Ashby

Details

Wednesday, May 29, 2019 // 6:30 PM - 9:00 PM

New York, NY

Join Claudia Huapaya, VP of Customer Experience & Retail at Rent the Runway, for a night of good food, good drink, and even better conversation. Talk with other ecommerce and retail peers about the challenges and successes of creating a seamless shopping experience that works online and in-person.


Today, customers expect an incredible experience when buying - or renting - great products. Translating an in-person level of service and support online requires creativity, vision, and differentiation. Share tactics and tools that help create a powerful and unique shopping experience, regardless of the medium. 

Guestlist

Erin Miller
Maya Salwen
Peter Esmond
Corinne Johnson
Katherine Montelione
Houtan Fanisalek
Anita Washington
Nitasha Ranganath
Christiane Stamp

Sponsored by

Erik Ashby

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