Wednesday, May 08, 2019 // 6:30 PM - 9:00 PM
New York, NY
Gather with other company leaders to discuss over dinner and drinks a world in which consumer power is stronger than ever before.
With more avenues for buying, reviewing, and interacting with brands than ever before, ensuring quality customer experience becomes a multi-headed Hydra. If customers tweet for support, do you push them on platform? What's the best strategy for handling negative reviews? Discuss the tactics and tools necessary to deliver the best customer service possible.