Identifying the Right Tools to Improve the Customer Service Process
Thursday, April 18, 2019 // 6:30 PM - 9:00 PM
San Francisco, CA
Join Jonathan Marr, Director of Customer Service at Sephora, for a night of good food, good drink, and even better conversation. Discuss with customer-facing peers the challenges and successes of customer service management that goes beyond just handling a complaint.
The customer service process can always be improved. However, identifying the right tools to improve the process feels like a full-time job in and of itself. Identifying the right metrics to optimize is half the effort. Then finding the tools necessary to optimize can be a slog. Exchange tactics and strategies for making the most out of the customer service process.