Identifying the Right Tools to Improve the Customer Service Process

Host

Jonathan Marr

Sponsored by

Linda Crawford
Jeff Saenger

Details

Thursday, April 18, 2019 // 6:30 PM - 9:00 PM

San Francisco, CA

Join Jonathan Marr, Director of Customer Service at Sephora, for a night of good food, good drink, and even better conversation. Discuss with customer-facing peers the challenges and successes of customer service management that goes beyond just handling a complaint. 


The customer service process can always be improved. However, identifying the right tools to improve the process feels like a full-time job in and of itself. Identifying the right metrics to optimize is half the effort. Then finding the tools necessary to optimize can be a slog. Exchange tactics and strategies for making the most out of the customer service process. 

Guestlist

Aaron Mcelroy
David Szymaszek
Chris Underwood
Lola DeMoon
Alexis Unzeitig
Karla Camer
Alexander Wittkowski

Sponsored by

Linda Crawford
Jeff Saenger

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